Every cleaner has a few customers who drift behind. Guvnor keeps a live balance for each client and gives you two tidy, professional ways to nudge them — a ready-made account summary text, and a downloadable statement — without you having to add up a thing.
A client's balance is simply the total they've paid, minus the work you've completed, adjusted for any starting balance you set when they were added. Every time you complete a job on the runsheet the price is billed automatically, and every payment you record counts towards what they've paid — so the balance is always up to date. A customer who owes money shows an outstanding balance.
The Accounts section is your hub for money. Its Outstanding Accounts list shows every client who owes you, biggest balance first, so start there to see who needs chasing. Each card has a Send SMS Invoice button — a short reminder text with the amount due, your bank details and their payment reference — and tapping the client offers Chase Payment (the statement below) or Add Payment if the money has just come in.
The fastest nudge while you're out working. Tap the £ button on a customer's job on the runsheet. Guvnor writes a clear, polite text that includes:
It opens in your phone's messaging app ready to send, so the customer can pay by bank transfer with the right reference there and then.
For a more formal chase, the Chase Payment statement lays the account out like an invoice: your business details, a dated history of every job and payment, a running balance and the total outstanding, with payment instructions at the bottom. You can download it as a PDF to print and post, or hand over on the doorstep.